For property management
Turn happy residents into five-star communities
HiFiveStar helps property management companies track every community's reviews in one inbox, send review requests at move-in and renewal, and reply to residents with AI drafts — across 10, 25, or 50 locations.
Your reputation is your storefront
Residents search for apartments the same way they choose a restaurant: they read reviews before they ever book a tour. A community with fresh five-star reviews fills faster, holds stronger rents, and attracts better applicants. But for a management company running a portfolio of communities, keeping each location's reputation strong — without logging into every platform separately — is a challenge that doesn't scale without the right system.
Prospects decide before they ever book a tour
Apartment hunters read reviews before they contact a leasing office. A community sitting at 3.8 stars with unanswered complaints loses inquiries to the 4.6-star property two blocks away, even when yours is the better-maintained building.
Unhappy residents post; happy ones move in quietly
Maintenance delays and parking frustrations spread faster than move-in excitement. Without a structured way to invite every resident to share their experience, your portfolio's public rating looks worse than the quality of your communities — and the gap compounds every month.
Managing reviews across dozens of communities doesn't scale
Logging into Google for each community, checking Yelp and Zillow, tracking who replied and who didn't — there's no time for it when you're running a portfolio. Reviews pile up unanswered, and prospects read silence as indifference.
Built for the way property management companies actually work
Every community's reviews in one inbox — labeled by location
Reviews from Google, Yelp and the other sites HiFiveStar imports land in a single dashboard. Each review card shows which community it belongs to, so your team triages by location and drafts replies — posting straight to Google when connected, or copying and pasting on every other site.
One review link and QR code per community — built for your moments
Each community gets its own unique review link at go.hifivestar.com and a matching QR code you can use on move-in paperwork, renewal letters, and maintenance-completion texts. Every resident touchpoint becomes an opportunity to collect a review at the right moment.
Location Managers see their properties; the Owner sees all
Each Location Manager logs in and sees only the communities they're responsible for. The Business Owner account sees every location across the portfolio at once. Permissions keep the right people on the right properties — no shared logins, no out-of-scope access.
Review requests at move-in, renewal, and maintenance close
On paid plans, send review requests by text and email; reminders at 3 and 7 days are available on Pro and above. That means every high-satisfaction moment in the resident lifecycle — move-in day, a lease renewal, a resolved work order — turns into a review instead of a missed opportunity.
Where your reviews count
Your review page can send happy customers to Google and more than 30 other sites, and reviews from Google, Yelp and six more sites come into one inbox. These are the review sites that matter for your trade:
Why reviews are worth getting right
- 93%
- of U.S. apartment seekers use online reviews in their rental search (Binary Fountain survey, 2019)
- 89%
- of renters say they would post a review of their community if asked (Binary Fountain survey, 2019)
- 30+
- review sites your review page can send residents to, including Google and Apartment List
Industry figures: BrightLocal & Harvard Business School consumer-review research.
Property Management reviews, answered
Built for every local business
Manage every community's reputation from one place
HiFiveStar helps property management companies collect more reviews across every location, reply faster with AI drafts, and keep every community's rating strong.
14-day free trial · No card · Free plan after