For property management
Turn happy residents into five-star communities
HiFiveStar helps property management companies track every community's reviews in one inbox, send review requests at move-in and renewal, and reply to residents with AI drafts — across 10, 25, or 50 locations.
Your reputation is your storefront
Residents search for apartments the same way they choose a restaurant: they read reviews before they ever book a tour. A community with fresh five-star reviews fills faster, holds stronger rents, and attracts better applicants. But for a management company running a portfolio of communities, keeping each location's reputation strong — without logging into every platform separately — is a challenge that doesn't scale without the right system.
Prospects decide before they ever book a tour
Apartment hunters read reviews before they contact a leasing office. A community sitting at 3.8 stars with unanswered complaints loses inquiries to the 4.6-star property two blocks away, even when yours is the better-maintained building.
Unhappy residents post; happy ones move in quietly
Maintenance delays and parking frustrations spread faster than move-in excitement. Without a structured way to invite every resident to share their experience, your portfolio's public rating looks worse than the quality of your communities — and the gap compounds every month.
Managing reviews across dozens of communities doesn't scale
Logging into Google for each community, checking Yelp and Zillow, tracking who replied and who didn't — there's no time for it when you're running a portfolio. Reviews pile up unanswered, and prospects read silence as indifference.
Built for the way property management companies actually work
Every community's reviews in one inbox — labeled by location
Reviews from Google, Yelp and the other sites HiFiveStar imports land in a single dashboard. Each review card shows which community it belongs to, so your team triages by location and drafts replies — posting straight to Google when connected, or copying and pasting on every other site.
One review link and QR code per community — built for your moments
Each community gets its own unique review link at go.hifivestar.com and a matching QR code you can use on move-in paperwork, renewal letters, and maintenance-completion texts. Every resident touchpoint becomes an opportunity to collect a review at the right moment.
Location Managers see their properties; the Owner sees all
Each Location Manager logs in and sees only the communities they're responsible for. The Business Owner account sees every location across the portfolio at once. Permissions keep the right people on the right properties — no shared logins, no out-of-scope access.
Review requests at move-in, renewal, and maintenance close
On paid plans, send review requests by text and email; reminders at 3 and 7 days are available on Pro and above. That means every high-satisfaction moment in the resident lifecycle — move-in day, a lease renewal, a resolved work order — turns into a review instead of a missed opportunity.
Where your reviews count
Your review page can send your customers to Google and more than 30 other sites, and reviews from Google, Yelp and seven more sites come into one inbox. These are the review sites that matter for your trade:
Why reviews are worth getting right
- 93%
- of U.S. apartment seekers use online reviews in their rental search (Binary Fountain survey, 2019)
- 89%
- of renters say they would post a review of their community if asked (Binary Fountain survey, 2019)
- 30+
- review sites your review page can send residents to, including Google and Apartment List
Industry figures: BrightLocal & Harvard Business School consumer-review research.
Property Management reviews, answered
Every plan brings your Google, Yelp and other supported review-site reviews into one inbox, with each review labeled by the community it belongs to. Each property gets its own review link and QR code. Location Managers see only their assigned communities; the Business Owner sees the full portfolio. Paid plans add review requests by text and email — with reminders at 3 and 7 days on Pro and above — so you're asking consistently at every resident touchpoint without manual follow-up.
HiFiveStar's paid plans are built for multi-location portfolios. Growth covers up to 10 locations at $139/mo; Business covers up to 25 locations at $197/mo; Enterprise covers up to 50 locations at $399/mo. All three include unlimited email and WhatsApp review requests, plus text review requests for normal business use (daily sending limits and a fair-use policy apply), AI reply drafts and Analytics, plus automatic review requests when a resident pays through a connected integration and reminders at 3 and 7 days. Visit the pricing page for full details.
Ask every resident twice: at move-in, once they have had a chance to settle in, and after every maintenance request is closed — regardless of how it went. HiFiveStar's per-community review links and QR codes slot into your existing lease packets and maintenance-completion follow-ups, so every resident gets the ask with no extra steps.
Yes, on Pro and above: if your property management software connects to Zapier or Make, review requests can go out automatically when a resident pays rent or completes an online transaction, with reminders at 3 and 7 days. On all paid plans you can also send requests manually by text or email from the Get Reviews page.
Built for every local business
Manage every community's reputation from one place
HiFiveStar helps property management companies collect more reviews across every location, reply faster with AI drafts, and keep every community's rating strong.
14-day free trial · No card · Free plan after