For medical & dental practices
The reviews that earn patient trust
HiFiveStar helps your practice earn more patient reviews on Google and Healthgrades, and answer your Google reviews with care.
Your reputation is your storefront
Choosing a doctor or dentist is one of the most trust-dependent decisions a person makes, and most start by reading reviews. Your rating on Google, Healthgrades and Zocdoc is often a patient's first impression, long before the first appointment, and it's strong enough that many will travel farther, or even go out of network, for a provider others vouch for. For a practice, reviews aren't vanity; they're how new patients decide you're safe to trust.
Patients vet you online before they call
Most people researching a new provider read reviews as their very first step, on Google, Healthgrades or Zocdoc. A sparse or dated profile makes a careful patient hesitate, even when your care is excellent.
Your quietest patients are your happiest
Patients who had a calm, routine visit rarely think to post about it, while a single frustrated person often does. Left alone, your public rating reflects the exception, not the hundreds of visits that went right.
Replying to patients feels risky
Staff worry that responding to a review might reveal someone was a patient or stray into private details. So reviews sit unanswered, and silence reads as indifference to the next person reading them.
Built for the way practices actually work
Invite reviews right after the visit
Send a simple, friendly review request by text or email after an appointment wraps, while the reassurance and the good care are fresh. A gentle, well-timed ask turns far more patients into reviewers.
Reply with care
HiFiveStar drafts a warm, professional response to each review, and your team posts it only after reading it. Keep to the rule as you edit — never confirm care details or share private information — and reply with confidence instead of avoiding it.
Cover Healthgrades and Google
Patients check the sites built for healthcare, not just Google. Your review page can send patients to Healthgrades or RateMDs as well as Google, so your reputation grows where patients look.
One private dashboard for the whole practice
Your Google and Yelp reviews and every piece of private feedback land in one dashboard, and each location manager sees only their own locations. You catch concerns early and keep your response process consistent and on record.
Where your reviews count
Your review page can send happy customers to Google and more than 30 other sites, and reviews from Google, Yelp and six more sites come into one inbox. These are the review sites that matter for your trade:
Why reviews are worth getting right
- 71%
- of patients use online reviews as the first step in choosing a new provider (Software Advice)
- 43%
- of patients would go out of network for a provider with better reviews (Software Advice)
- 66%
- of patients say it matters that a provider responds to reviews publicly (Software Advice)
Industry figures: BrightLocal & Harvard Business School consumer-review research.
Medical & Dental reviews, answered
Built for every local business
Earn the trust that fills your schedule
See how HiFiveStar helps your practice earn more patient reviews, respond with care, and stay strong on the sites patients actually check.
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