For medical & dental practices
The reviews that earn patient trust
HiFiveStar helps your practice earn more patient reviews on Google, Healthgrades and Zocdoc, and reply to every one with care, in a HIPAA-aware way.
Your reputation is your storefront
Choosing a doctor or dentist is one of the most trust-dependent decisions a person makes, and most start by reading reviews. Your rating on Google, Healthgrades and Zocdoc is often a patient's first impression, long before the first appointment, and it's strong enough that many will travel farther, or even go out of network, for a provider others vouch for. For a practice, reviews aren't vanity; they're how new patients decide you're safe to trust.
Patients vet you online before they call
Most people researching a new provider read reviews as their very first step, on Google, Healthgrades or Zocdoc. A sparse or dated profile makes a careful patient hesitate, even when your care is excellent.
Your quietest patients are your happiest
Patients who had a calm, routine visit rarely think to post about it, while a single frustrated person often does. Left alone, your public rating reflects the exception, not the hundreds of visits that went right.
Replying to patients feels risky
Staff worry that responding to a review might reveal someone was a patient or stray into private details. So reviews sit unanswered, and silence reads as indifference to the next person reading them.
Built for the way practices actually work
Invite reviews right after the visit
Send a simple, friendly review request by text or email after an appointment wraps, while the reassurance and the good care are fresh. A gentle, well-timed ask turns far more patients into reviewers.
Reply with HIPAA-aware care
HiFiveStar drafts warm, professional responses that thank patients and address concerns without ever confirming care details or sharing private information. Your team can reply with confidence instead of avoiding it.
Cover Healthgrades, Zocdoc and Google
Patients check the sites built for healthcare, not just Google. HiFiveStar brings Healthgrades, Zocdoc, Vitals and RateMDs into one place so your reputation stays strong everywhere a patient looks.
One private dashboard for the whole practice
Every review across every platform lands in a single, access-controlled dashboard, so the right staff see feedback the day it posts. You catch concerns early and keep your response process consistent and on record.
All in one inbox
Every place your customers leave reviews — synced into a single feed.
Why reviews are worth getting right
- 71%
- of patients use online reviews as the first step in choosing a new provider (Software Advice)
- 43%
- of patients would go out of network for a provider with better reviews (Software Advice)
- 66%
- of patients say it matters that a provider responds to reviews publicly (Software Advice)
Industry figures: BrightLocal & Harvard Business School consumer-review research.
Medical & Dental reviews, answered
Built for every local business
Earn the trust that fills your schedule
See how HiFiveStar helps your practice earn more patient reviews, respond with HIPAA-aware care, and stay strong on the sites patients actually check.
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