For hotels & hospitality
More five-star stays, more direct bookings
HiFiveStar helps your hotel collect more guest reviews, climb the rankings on Booking.com and TripAdvisor, and reply to every review in your own voice.
Your reputation is your storefront
For a hotel, your review score is your rate. Guests comparing you to the place down the street on Booking.com or TripAdvisor rarely scroll past the star rating, and a higher score lets you hold your price instead of discounting to compete. Reviews aren't just reputation here; they decide where you land in the search results travelers actually book from.
Your score decides your ranking on every OTA
Booking.com, Expedia and TripAdvisor all sort hotels partly by review score and recency. A thin or aging set of reviews quietly buries you below the property next door, no matter how nice your rooms are.
One bad stay can outshout fifty good ones
Travelers booking sight-unseen lean hard on the most recent reviews. A single unanswered complaint near the top of the page can cost you bookings from people who would have loved their stay.
Guests are gone before you ask
By the time a guest checks out, they're already on the road and the moment to ask for a review has passed. Without a system, you only hear from the ones upset enough to write on their own.
Built for the way hotels actually work
Ask at checkout, while the stay is fresh
Send a one-tap review invite by SMS or email as a guest checks out, when the comfortable bed and the friendly front desk are still top of mind. Timed right, far more guests follow through.
Point guests to the right sites
Send happy guests to Google, Booking.com or TripAdvisor, wherever a fresh review helps your ranking most, instead of hoping they choose the right place themselves. Your reviews build up where they actually move bookings.
Reply to every review in your own voice
HiFiveStar drafts a warm, on-brand response to each review, thanking the happy guests and answering the unhappy ones with care. Nothing sits ignored where future guests can see it.
See every platform in one inbox
Google, Booking.com, Expedia, TripAdvisor and Yelp reviews all land in a single dashboard. Your team stops logging into five sites and starts catching issues the same day they're posted.
All in one inbox
Every place your customers leave reviews — synced into a single feed.
Why reviews are worth getting right
- 81%
- of travelers always read reviews before booking a hotel
- 11.2%
- more a hotel can charge per room for each 1-point rise in its review score (Cornell University)
- 79%
- of travelers read 6–12 reviews before they book a room
Industry figures: BrightLocal & Harvard Business School consumer-review research.
Hotels reviews, answered
Built for every local business
Fill more rooms with better reviews
See how HiFiveStar helps your hotel collect more guest reviews, lift its ranking on the OTAs, and reply to every one, all from a single dashboard.
Free forever plan · No contract required