For hotels & hospitality
More five-star stays, more direct bookings
HiFiveStar helps your hotel collect more guest reviews, climb the rankings on Google and TripAdvisor, and answer your Google and TripAdvisor reviews with AI drafts written as the owner.
Your reputation is your storefront
For a hotel, your review score is your rate. Guests comparing you to the place down the street on Booking.com or TripAdvisor rarely scroll past the star rating, and a higher score lets you hold your price instead of discounting to compete. Reviews aren't just reputation here; they decide where you land in the search results travelers actually book from.
Your score decides your ranking on every OTA
Booking.com, Expedia and TripAdvisor all sort hotels partly by review score and recency. A thin or aging set of reviews quietly buries you below the property next door, no matter how nice your rooms are.
One bad stay can outshout fifty good ones
Travelers booking sight-unseen lean hard on the most recent reviews. A single unanswered complaint near the top of the page can cost you bookings from people who would have loved their stay.
Guests are gone before you ask
By the time a guest checks out, they're already on the road and the moment to ask for a review has passed. Without a system, you only hear from the ones upset enough to write on their own.
Built for the way hotels actually work
Ask at checkout, while the stay is fresh
Send a one-tap review invite by SMS or email as a guest checks out, when the comfortable bed and the friendly front desk are still top of mind. Timed right, far more guests follow through.
Point guests to the right sites
Send happy guests to Google or TripAdvisor, wherever a fresh review helps your ranking most, instead of hoping they choose the right place themselves. Your reviews build up where they actually move bookings.
Reply to reviews with care
HiFiveStar drafts a warm reply to any review, written as the owner, thanking the happy guests and answering the unhappy ones with care.
Your key sites in one inbox
Google, TripAdvisor and Yelp reviews land in a single dashboard, and your review page sends guests on to Google or TripAdvisor. Your team sees those three sites in one place and catches issues sooner.
Where your reviews count
Your review page can send happy customers to Google and more than 30 other sites, and reviews from Google, Yelp and six more sites come into one inbox. These are the review sites that matter for your trade:
Why reviews are worth getting right
- 81%
- of travelers always read reviews before booking a hotel
- 11.2%
- more a hotel can charge per room for each 1-point rise in its review score (Cornell University)
- 79%
- of travelers read 6–12 reviews before they book a room
Industry figures: BrightLocal & Harvard Business School consumer-review research.
Hotels reviews, answered
Built for every local business
Fill more rooms with better reviews
See how HiFiveStar helps your hotel collect more guest reviews, lift its ranking on Google and TripAdvisor, and draft AI replies to your Google and TripAdvisor reviews, all from a single dashboard.
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